Shipping Policy – Tri Hart Gifts
Processing Time
All orders are processed within 2–5 business days. Mystery boxes are carefully assembled by hand, so please allow additional processing time during high-demand periods, such as holidays and new theme launches.
Domestic Shipping (United States)
We currently ship within the United States only.
Shipping options are available at checkout:
Please note that shipping times are estimates provided by USPS and are not guaranteed.
International Shipping
At this time, Tri Hart Gifts does not offer international shipping.
Mystery Box Orders
Due to the curated nature of mystery boxes, all mystery box sales are final and cannot be returned or exchanged.
If your order arrives damaged, please contact us within 3 days of delivery and include photos of the damaged item(s) and packaging. We'll work with you to make it right.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email with your USPS tracking number.
Please allow 24–48 hours for tracking information to update after USPS has scanned your package.
Lost Packages
Once your order has been shipped and accepted by USPS, responsibility for the package transfers to the shipping carrier. While I carefully package every order and provide tracking information, I am unable to guarantee delivery after the package leaves my hands.
If your tracking shows that your package is delayed or appears to be lost, please contact USPS directly to open a Missing Mail Search or file a claim, if applicable. USPS has the most up-to-date information regarding your shipment and is best equipped to assist with locating your package.
If you need your tracking number or any shipping details to help with your USPS inquiry, I'm always happy to provide that information and assist however I can.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order. Tri Hart Gifts is not responsible for orders shipped to an incorrect address provided at checkout.
If you notice an error, contact us as soon as possible. We'll do our best to update the address before your order ships, but we cannot guarantee changes once processing has begun.
Packages Marked "Delivered"
If your tracking shows your package as Delivered but you have not received it, we recommend:
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Checking around your property and with neighbors.
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Looking for a notice from USPS.
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Contacting your local USPS post office for GPS delivery information.
Unfortunately, Tri Hart Gifts cannot replace or refund orders that USPS marks as delivered.
Holiday Shipping
During the holiday season, USPS may experience delays that are beyond our control. While we ship orders within our stated processing time, delivery dates cannot be guaranteed once your package has been accepted by USPS.
If you experience any issue with your order, please reach out to us. We value our customers and will always do our best to help find a solution.
